General Terms and Conditions

This page sets out the terms and conditions that govern use of the Slotanza platform and describes the relationship between us and our users. We explain your obligations as an account holder, the rules for acceptable use, how promotions work, and the practical steps we take on deposits, withdrawals and dispute handling. Please read these terms carefully before using our services.

Account responsibilities

When you register with us you must provide accurate personal details and keep your account information up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorised access. We may require identification and other documentation to verify your identity before allowing certain activity, including withdrawals. We reserve the right to suspend or close accounts where we suspect fraud, abuse or a breach of these terms.

Eligibility requirements

You must be legally permitted to use our services in your jurisdiction and be at least 18 years old. Persons subject to any local restriction or self-exclusion are not permitted to open or operate an account. Employees and close associates of our service providers may be restricted from participation. We may refuse registration or block access where local law or our policies prevent a customer from playing.

Acceptable platform use

Users must not attempt to manipulate games, exploit promotions, operate multiple accounts, collude with others or bypass geographical or technical restrictions using VPNs or similar tools. Any attempt to tamper with system integrity, interfere with other users or engage in illegal activity on the platform will result in account action, which may include forfeiture of funds and permanent exclusion.

General bonus and promotion rules

Promotions are subject to specific terms that will be published with each offer. These may include qualifying deposits, wagering requirements, maximum bet limits and eligible games. We apply checks to prevent bonus abuse and reserve the right to withhold or reclaim promotional funds where abuse or error is identified. If a promotion’s terms conflict with these general terms, the specific promotion terms will apply.

Deposits and withdrawals

We accept a range of payment methods; the available options are listed in your account. Deposits are usually credited instantly, while withdrawals are subject to verification checks and may require additional documentation. Processing times and limits depend on the chosen method. We may apply account limits, pending checks or temporary holds to any transaction where further review is necessary. Payment provider fees may apply.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting documentation. We will review and aim to resolve matters promptly. If we are unable to reach a mutually acceptable solution, you may seek independent dispute resolution where available in your jurisdiction. Using the service does not waive your legal rights.

Updates to terms and conditions

We may amend these terms from time to time. Significant changes will be communicated via the account area or by our usual contact channels. Continued use of Slotanza after changes are published constitutes acceptance of the revised terms. We may also suspend or remove services for operational or legal reasons and will notify affected users where practical.