Player Privacy Policy
Welcome to the Slotanza Privacy Policy. This page explains what information we collect, how we use and protect it, and the choices you have about your personal data when using our site. We take user privacy seriously and aim to be clear about the personal and technical information we hold and how it is processed in connection with your account and play.
Types of data we collect
Personal data
When you register an account we may collect name, date of birth, address, email, telephone and identity documents where required for verification. We also record account credentials and any information you provide to our support team.
Technical data
We gather device and technical details such as IP address, browser type, operating system, device identifiers and general location data. This information helps us deliver the service, secure accounts and detect fraud.
Transactional data
We keep records of deposits, withdrawals, bets, game history and payment method details necessary to process transactions, resolve disputes and comply with applicable obligations.
How we use your information
We use data to:
- operate and maintain your account and provide customer support;
- process deposits and withdrawals and keep accurate transaction records;
- verify identity and meet legal and regulatory requirements;
- prevent fraud, money laundering and other abuse;
- improve our site, perform analytics and personalise your experience;
- send important service messages and account notices.
Data protection and storage
We protect information using appropriate technical and organisational measures such as encryption, access controls and secure storage. Access to personal data is limited to authorised personnel and service providers who need it to perform their role. We retain data only as long as reasonably necessary to provide services, comply with legal obligations and resolve any disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality, analyse usage and support marketing where permitted. Cookies fall into categories such as essential, performance and targeting. You can manage cookie preferences via your browser or the cookie settings on our site.
Your rights
You have rights under applicable data protection laws including the right to access, correct, restrict or delete your personal data, request portability and object to certain processing. Where processing relies on consent you may withdraw consent at any time without affecting prior processing.
Access, correction and deletion of data
To review, update or request deletion of your information sign in to your account and use the available settings, or contact our support team at [email protected]. We will respond to requests in line with applicable law and may retain certain information where required for compliance or legitimate business purposes.
Information sharing and third parties
We share data with trusted third parties such as payment processors, identity verification and fraud-prevention services, analytics providers and any authorities where required by law. We may also use anonymised or aggregated data for reporting and improvement; this data cannot reasonably identify an individual.
Privacy policy updates
We may update this policy from time to time. When changes are material we will notify you through the website or your account. Continued use of our services after changes indicates acceptance of the revised policy.